Providing Service Excellence

The secret to really good service is to treat your customer the way you would want to be treated. So, why is it so hard to find it in today’s world of business?

In our new economy, with all the technological tools in our hands, customer service should be easy to deliver. But customer service cannot be fully automated; it has to happen with and between people. And, even though we know when we receive good customer service, it is hard to define or to quantify.

In this Providing Service Excellence online training course, we will look at the value of customer service and how to implement it in organizations. Customer service is a cornerstone of any business and every employee can make a difference.

Course Learning Objectives

By taking this online Providing Service Excellence course, the user will learn to:

• State the value of customer service.
• Define customer service basics.
• Outline effective communication strategies.
• Review steps to be followed when handling customer complaints.
• Recall key customer service skills.

Course Outline

This online Providing Service Excellence course is made up of the following sections:

1. The Value of Customer Service
2. At Your Service
3. Communicating With Your Customer
4. Handling Complaints
5. Service Success

Course Audience

This Providing Service Excellence online training course was designed for employees and supervisors.

If you have any concerns as to whether this course is appropriate for you or your industry, please browse our full selection of online courses.